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LIAT apologizes for delays, cancellations

LIAT apologizes for delays, cancellations

Wed, July 24, 2013 - 4:55 PM

Chief Executive Officer (CEO) of LIAT Ian Brunton says the company is taking urgent and decisive steps to address a series of challenges which have resulted in numerous flight delays and cancellations over the past few weeks.

In a statement today, Brunton apologized for the inconvenience caused to the airline’s customers and assured those currently being affected that every effort was being made to get them to their various destinations safely and as quickly as possible.

He said LIAT was implementing both short and long-term fixes to alleviate the problems which have resulted in a severe strain on the airline’s operations.

“The disruptions being faced by LIAT at this time are caused by a combination of factors. These include, among other things, an increase in unscheduled maintenance at a time when our schedule calls for maximum aircraft availability; crew shortages; bad weather; airport limitations; and delays in obtaining licences for operating our new ATR aircraft in some territories,” Brunton explained.

“As a result of Tropical Storm Chantal we were forced to cancel 30 flights on July 9. Additionally, strong surface winds have been affecting our flights into and out of St Vincent while unfavourable weather conditions have affected flights to and from Dominica.

“Airport limitations such as early closure of the V.C. Bird International Airport in Antigua due to runway works, the late opening of the airport in Guadeloupe, and runway lights not working at the airport in St Kitts, have all helped to contribute to the current disruptive situation in our operation,” Brunton added.

Brunton said due to the current challenges the airline has been unable to transport several customers to their various destinations in a timely manner.

“In light of the current challenges, I would like to appeal to our customers for their continued patience and understanding and assure you that we are doing all we can to return to normalcy in the shortest possible time,” Brunton said.

Brunton also noted that staff throughout the LIAT network have come under tremendous pressure in recent times, especially those employees on the frontline who have been faced with the challenges of handling the disruptions. (PR)

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