Nation e-Edition

LIAT owns up to PR slip

LIAT owns up to PR slip LIAT CHAIRMAN Jean Holde. (FP)

Sat, August 10, 2013 - 12:08 AM

LIAT CHAIRMAN  Jean Holder is admitting the airlines’ failure to adequately make the public understand  its challenges.

“By 2012, the frequent breakdowns of the more than 20-year-old LIAT aircraft had made it difficult to fulfil the demands of a schedule which was designed to respond to the demands for service requested by Caribbean countries.

“To ensure safety, each problem had to be fixed before an aircraft could be returned to service.

“This, however, resulted in poor on-time performance and constant dissatisfaction of the customer . . . as the customer is not too interested in why you can’t deliver a service,  no matter how good  your reasons may be.  (CA)

Please read the full story in today’s SATURDAY SUN, or in the eNATION edition.

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Posted by john bryan 1 year, 2 months ago
I always say liat needs to come out in the public and let the ppl know how complex their situation is. Some of liat performances are not brought upon by"self".. i work very close with them and its not easy,tho i agree somethings can be handled differently.Imagine they have PR person..let us know why the situation is the way it is..its our dollars that keeps it afloat!

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Posted by Bim Bum 1 year, 2 months ago
Transport Board In De Sky. lol
Nothing less.
And certainly nothing more!

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