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What’s Trending: BWU flexes

What’s Trending: BWU flexes

Fri, January 04, 2013 - 10:15 AM

The Nation’s Associate Editor, Sherie Holder-Olutayo takes a look at what’s trending today in Barbados.

Today’s Weekend Nation front page story, BWU Flexes continues to garner a lot of comments from our online readers. The Barbados Workers Union which is representing the 97 workers who were terminated by LIME is demanding that their termination letters be withdrawn. Here’s what some of our online readers had to say.

Troy P. Hoyte: Though I am not pleased with the way LIME  is dong this let it be a wake-up call for everyone in the customer service industry.

Nichola Condon: Customer service in the UK is second to none. They have no obligation to retain staff. Its just business - they are not a charity!

Greg Hoyos: Everyone loves to complain about LIME service. But when LIME sends home people who don't give good service, everyone complains again. We condone bad service here by accepting it.

Chris Hassell: They are some really good, decent, hardworking customer service people at LIME who try their best with the resources they have. However, let me share my recent customer service experience.  I went into Windsor lodge and requested my phone and adsl to be changed to a new location in November. I was told it would take 15 business days, this was surprising to me given the competition in the market place, nevertheless I dutifully completed the form. Well we all know 15 business days came and went. I called LIME, turns out they had no record of my request. I kicked up a fuss, and my application was somehow found. So my application for change of service started from the time they 'found' it. Those 15 business days came and went too. Frustrated, needing internet to do work from home. I called Karib Cable. Went in on a Monday, had service that same Wednesday. All of that is to say, COMPETITION is good Sir Roy. I feel for the people that have lost jobs in 2013, but I truly wish the private sector would stand up to unions more in Barbados. To my mind, let the natural order of the markets dictate where the workforce resides. Where LIME lays-off, Karib Cable may hire. Sir Roy and his ilk are keeping Barbados in the 50s.

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