A word to the NISE
By ROSINA VALASSE | Fri, July 20, 2012 - 12:00 AM()
I congratulate and applaud the National Initiative For Service Excellence (NISE) on all that it has done in fostering better relationships and helping our society to understand the importance of pursuing an improved environment of service.
I recently had an experience at one of our leading department stores and it triggered an idea. Our main focus, it seems, has been on the salesperson/customer.
However, we must also have the constant reminder that customer/customer and customer/salesperson service are just as important.
My suggestion is to change in the minds of our people the term “customer service” to “quality service to all”.
Some customers have the very bad habit of disrespecting the salesperson and disrespecting other customers. My recent experience turned into a positive one as I voiced my feelings very diplomatically to the customer who made the wrong move as I was being served.
“Do unto others as you would have them do unto you” is what our motto should be in all areas of service globally; but that is another matter.
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