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    November 19

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Well done, QEH, but it could be better

MICHAEL RAY,

Added 05 April 2018

qeh

The Queen Elizabeth Hospital. (FILE)

If there is one institution which often gets a thorough tongue-lashing from Barbadians, even if unfairly, it is the Queen Elizabeth Hospital (QEH). We are often quick to pull it down, despite the obvious good that it does. – The preamble to Editorial, Tuesday, April 3, 2018.

The Queen Elizabeth Hospital has been given an accreditation with a Gold rating, and that is good news.

I am sure such would not have been the case if criticisms were not made of that institution.

There is no perfect system or institution on planet Earth and, without criticisms, many situations become less perfect, deteriorating to a point where restoration and restitution is a long, arduous and expensive task.

What one may see as “tongue-lashing” and pulling down, another may see as constructive criticism.

Of course, much good is done at the QEH, but no one can deny that there are some things that can be done differently and better, such as:

• A form of communication that gives feedback about what is being done, whether right or wrong.

• Feedback that helps with changes and improvements.

• Creation of a competitive advantage, especially if feedback is channelled to one entity alone.

• An opportunity for introspection, insight and perspective.

I am most certain that criticisms and the responses were largely responsible for the QEH receiving accreditation and the high Gold rating.

– Michael Ray

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