Fed up, frustrated LIME customers

Mike King,

Added 27 October 2012

1027lime2271

Hurt, frustration and anger. That summed up the mood of Barbadians who lambasted LIME for “poor” customer service at a meeting held by the telecommunications giant at the St Christopher Primary School in Christ Church on Thursday night. The night was marked by a litany of complaints in relation to customer service, phone service and slow response time by technicians, with some consumers threatening to cancel their service. Customers vented their frustration before an audience that included managing director Alex McDonald, who acknowledged that much had to be done and that town hall sessions would help the company to plan better. “For 140 years we have been here and it seems as if every so often we go through a phase where we are down and then we come back up. But that is the nature of the growth. At times we have to fall away to come back. Listening helps us to plan better,” he said. McDonald said LIME was now offering more and more services and it was now more challenging than ever to maintain its high standard.

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