Protesting public sector workers walk past the Customs and Excise Department earlier this month. (Picture by Nigel Browne)
INDIVIDUALS AND COMPANIES who complain about the Customs Department find themselves blacklisted by customs officers.
The damning accusation was found in the Barbados Customs Assessment Trade Results (CAT-R) prepared for Customs in November 2011 by an international team.
The report which scored Customs poorly, said the department did not “have a systematic and formal mechanism for capturing complaints, investigating them and taking corrective actions”.
It added: “In interviews with private sector officials, one of the most frequently repeated complaint to the [Customs Assessment] evaluators was that companies that complain to the customs office are “blacklisted” by the customs officers and hence external trade operators are unwilling/reluctant to present their complaints to the management team of the Customs Office, and as a result important issues are never resolved.” (GE)
Please read the full story in today’s Sunday Sun, or in the eNATION edition.