THE FAIR TRADING Commission has intervened in a matter with Digicel after receiving complaints about a promotion offered last week.
The FTC said it received complaints from consumers with respect to Digicel’s text message dated April 4, 2016, which stated:
“Congratulations to #TeamWestIndies, Triple World Champions! Digicel is giving you Triple Credit on Top ups of $24 or more on April 4 in honour of our #Champions”.
The consumer protection body said consumers alleged that they did not receive the offer as advertised.
“When they contacted Digicel to query why the triple credit was not applied to their accounts, they were informed that they should have telephoned a specific number to receive the triple credit,” the FTC said in a statement today.
The Commission said Digicel apologised for the inconvenience caused and agreed to reapply the bonus credit to all customers who availed themselves of the offer. (PR/NB)
