However, according to Minister of Health Dr Jerome Walcott, the public cannot expect smooth operations overnight, as it would take time before the work of the board was effective.

Walcott was a guest on Starcom Network's VOB 92.9 FM's call-in programme Down To Brass Tacks last Wednesday to respond to criticism of the QEH and its staff.

Throughout the programme, the minister assured the public the "QEH will be something to be proud of", but the installation of a board does not mean "waving a magic wand" and everything improves.

According to him, the board will give greater flexibility and autonomy to the hospital.

"The board makes people accountable and bring efficiency. People can make complaints and they can be investigated. It will help improve the attitudinal change necessary," Walcott said.

He also said that under the management of the board, the Human Resources Department would implement training programmes for staff.

The minister said staff attitudes must change and everyone must be more compassionate and sensitive to patients and their families' needs.

Responding to public outrage over an incident where a woman died in the Accident & Emergency (A&E) department, Walcott expressed sadness at the situation. He explained that the woman arrived at the A&E and after waiting for just over two hours, was assessed. He said that while waiting to be referred to another department, she died. He said it was being investigated internally and it was a situation that should not have occurred.

However, Walcott said that in spite of the complaints, there was still a lot of good work being done at the QEH.

Additionally, the minister said the QEH was putting plans in place for this hurricane season.

He explained that last year with the approach of Hurricane Ivan, it was discovered the hospital only had 28 000 gallons of water stored which could only serve for four to six hours.

"We have embarked on increasing storage to 135 000 gallons which would last for at least 24 hours," Walcott said.

Responding to a caller's concern about shutters for the windows, the minister said although the hospital was equipped with them, they were looking to upgrade them.

Walcott also said there were established plans for development of the QEH which would involve utilisation of the Lion's Eye Care Centre.