Shorter wait at A & E
by MIKE KINGWAITING time for non-emergency cases in the Accident & Emergency Department (A&E) of the Queen Elizabeth Hospital (QEH) has been reduced by nearly three hours, says chief executive officer Dexter James.The CEO said six nurses had been added and four additional doctors recruited to the A&E in a bid to improve the pace of health care in that unit.“Our target we have set for emergency care is from door to the triage nurse is 45 minutes and door to the doctor is one hour. We have made some impact in relation to the non-urgent that require some amount of hospitalisation, as well as the non-urgent who require some amount of diagnostics.“In both cases, those are the ones who would wait a long time. They are not life-threatening, but some do require lab work [and] X-rays, and it takes a while. We have begun to see a reduction in times for those from almost eight hours to around five hours, and that is a major reduction,” he said.James also told the DAILY NATION he was pleased with the response to the hotline that was established last month that allowed the public to dial 22-TOUCH and speak to any one of the several volunteers who were manning the lines.He said it was the hospital’s way of putting power back in the hands of the people. “Whether it be in terms of waiting times, the aesthetics of the environment or the interaction with health care providers, we want to hear from you.”He spoke about encouraging feedback in relation to the service at the pharmacy.“The public have expressed positive feedback on the recently launched pharmacy improvement project, where there is now an orderly flow of patients going to have their prescriptions filled,” James said.