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QEH to hear from patients


rhondathompson, [email protected]

QEH to hear from patients

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Effective communication between patients and staff of the Queen Elizabeth Hospital (QEH) has been identified as being of critical importance.
To this end, the QEH has launched a Patient Survey to gather feedback from patients on their opinion of the service they received there.
Communication specialist Katrinah Best said the survey was “aimed at measuring what matters to patients and providing the hospital with empirical data which will contribute to improvement programmes”.
Ten thousand questionnaires will be piloted in all wards of the hospital over the next three months. Patients will be asked to report on their recent experiences, including medical and nursing care, the hospital environment and the meals.
New approach
A three-pronged approach has been adopted by the QEH to ensure patient care is at optimal levels through giving the patient a voice. Louise Bobb, acting director of support services, said the three-pronged approach was in the form of a formal complaints procedure, a volunteer hotline persons could call to complain about or commend the service, and finally the revised patient survey.
The importance of doctor-patient communication was underscored by Dr Delores Lewis, acting director of medical services, who expressed pleasure at the initiative.
She said the administration wanted to know if doctors got their patients to understand their medical condition without having to resort to jargon, which the patients might not understand.
“We want to hear from the patient if they have a clear understanding of what is their diagnosis, what is expected of them and what is the prognosis,” Lewis said. (LK)

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