Day of frustration for AA passengers
OVERBOOKING AND A COMPUTER SYSTEM CRASH may be the reasons why about 300 irate American Airlines (AA) passengers were stranded at the Grantley Adams International Airport yesterday.
Though the accuracy of their statements could not be confirmed, passengers told the WEEKEND NATION they had heard that both AA flights, one to Miami and the other to New York, had been overbooked for the second straight day while the airline’s computer system had some sort of bug, which caused it to continually crash.
Tyrone Branch was near the middle of the line, which stretched past the neighbouring British Airways ticket area. He said he had been waiting for almost an hour and reported that while the line was moving, it was doing so very slowly. He was travelling to Miami.
Nearer to the beginning of the line, another passenger, a NewYork-bound woman who preferred to remain anonymous, said she had been waiting for about three hours, from around 11 a.m.