Digicel keeping listeners in the Mix
Following a month filled with outages and down time, local radio station Mix 96.9FM is back to bringing its listeners uninterrupted service, thanks to Digicel Business.
Owner of the station, Scott Weatherhead, recalled that after the internet connection which transmits the radio stream between the studio and the transmitter site finally stopped working, Digicel came to the rescue with the design and installation of a solution to meet their needs.
“Our connection between the studio and the transmitter went completely down and I had to go to the radio tower with my laptop and transmit the music directly from there, this was definitely not the ideal situation,” he said.
“In my frustration I reached out to one of the dedicated account managers at Digicel, who within two hours came back to me with a stable solution, which I quickly signed off on.
Less than two hours later, they deployed a team to start the work and within 24 hours the solution had been installed and working, and the station could be transmitted directly from our studios in Sheraton as opposed to the radio tower.”
The solution installed for Mix 96.9FM was a Metro-E delivered over Digicel’s WiMax network, which is a point to point solution that ensures wireless transmission of data.
Weatherhead said he was “amazed and impressed by the quality of service I received.
Not only did they solve a problem that had plagued my business for months, but they were able to solve it within 24 hours; now that’s service”.
Regional director of Digicel Business, Martin Keogh, said: “We are committed to keeping customers ahead of the game by ensuring that their connectivity needs are met especially when connectivity is mission critical to their organization. We also want to ensure they have peace of mind so not only did we design and implement the solution quickly, we did it correctly so that Scott would not have to experience the problems he did before”.
“Our dedicated team put in the work to ensure the station was up within 24 hours because we understood the impact that this had not only on Scott and his advertisers, but also on the many of us who enjoy listening to Mix.96,” Keogh added. (PR)