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New service codes

Albert Brandford

New service codes

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Customers of both the major power and telecoms companies will shortly have an increased number of standards for which they will receive automatic compensation over the next three years that will be paid as credits on their bills.
That’s according to a decision on Standards of Service for the Barbados Light & Power Company Limited and the landline telephone services of Cable & Wireless (Barbados) Limited for the period July 1, 2014, to March 31, 2017, released yesterday by the Fair Trading Commission (FTC).
The regulatory agency said the purpose of standards of service was to ensure that a minimum quality of service was maintained, provide incentives for improvement, create conditions for customer satisfaction and generally protect the interest of consumers.
“The standards of service include both guaranteed standards, for which customers will receive compensation for breaches, and overall standards,” the FTC said.
“The Commission employs overall standards to assess the performance of the companies and there is no compensation to customers for breaches of these overall standards.”