Butch opens Grenada call centre
ST GEORGE’S, Grenada – Gordon ‘Butch’ Stewart last week launched his third Caribbean call centre – after Jamaica and St Lucia – in this Grenadian capital, promising technological sophistication and high-quality customer service.
Stewart also announced that his Sandals Resorts International (SRI) would be building an 8 000 square-foot conference centre that would serve the entire island, noting that both the call centre – or Sales and Marketing Centre – and the conference centre would bring additional employment to Grenada, following the opening last year of the Sandals LaSource Grenada hotel.
“At the start of the operations in April 2015, the centre will employ 105 persons. Training has to begin immediately to ensure that we maximise employment for Grenadians. We have contracts with all the commercial airlines that fly to Grenada and we have the technology that will ensure the success of this call centre,” Stewart said at a launch luncheon at the Sandals LaSource.
He added that during the winter tourist season Sandals sold up to 8 000 air seats a week and it was critical for the call centre to be up and running as quickly as possible.
Grenadian Prime Minister Dr Keith Mitchell applauded Stewart for adding the island to his Sandals empire and noted that Grenada was poised for substantial take-off.
“Jobs are being created and more will be created by the call centre and the conference centre. This is music to my ears,” said Mitchell who also lauded the previous administration which had negotiated with Stewart to establish LaSource.
Former Tourism Minister Alexandra Otway Noel said Sandals had “catapulted Grenada into a new sphere” and had brought 13 wide-bodied aircraft and over 2 000 travel agents from North America who had never been to the island before. Her successor Yolande Bain Hosford, only three days in the job, also commended Stewart and the former minister. (Observer)