THE BARBADOS LIGHT & POWER COMPANY (BL&P) has announced that it will be closing its customer service office at the corner of Probyn and Bay Streets in Bridgetown on March 27, after 27 years of service at this location.
The Company’s decision to close this office is part of a wider plan to streamline operations and provide better service opportunities for its customers.
Through a greater partnership with SurePay, BL&P will have additional locations, some with extended hours for customers making service applications and other service requests.
Rohan Seale (left), BL&P’s Customer Services Manager, assured customers that the Company, in making this change and providing alternatives, is working to improve Light & Power’s overall service to its customers and will do its best to make the transition as smooth and as seamless as possible.
“We recognise that many of our loyal customers have grown accustomed to doing business with us at this location in Bridgetown and regard our staff members there as friends. With this in mind, we are making every effort to minimise the inconvenience to affected customers and to maximise the ease of doing business with us.
“To this end, we will be offering a range of services in Bridgetown through enhanced facilities at the SurePay outlets located at Cave Shepherd, Broad Street and Massy Technologies, White Park Road, with extended service hours at the Cave Shepherd outlet. In addition to paying bills at these new locations, there will be trained personnel there to provide a range of BL&P services such as new service applications and service requests for reconnections and disconnections.
“In addition, in the near future we at Light & Power will also be rolling out a range of new eServices to cater to those customers who wish to transact business via the internet using our existing web self-service platform, so look out for this. Also, as part of the change, our Garrison office has been renovated and expanded to facilitate more customer service representatives to provide more efficient and customer friendly service.”
Regarding staff, Seale said: “The closure of the Bridgetown Office would not impact the Company’s staff complement. In preparation for the closure, the majority of our Customer Services Staff have already been relocated to other offices. The remaining staff in town will be transferred to the Customer Service office at Garrison Hill, where we have opened additional counters to serve our customers better.”
Light & Power remains committed to continuing to provide its customers with a safe, efficient and reliable electricity service that is second to none. (PR)
