Flow: Bill delay due to upgrades

THE REASONS WHY FLOW CUSTOMERS are receiving their bills late this month is finally clear.

The telecommunications company yesterday explained that the unintended delay was brought about by a major upgrade to its billing, charging and customer relationship management systems.

FLOW’s senior director of customer experience, Justin Inniss, said this occurred due to the existence of multiple management systems following the LIME/FLOW merger.

“After we merged we ended up with a situation where we had many systems that essentially did the same thing. We had approximately 30 different systems that all did the same job, so as you could imagine there was some confusion between the systems,” Inniss said. (AD)

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