Long waits for documents and results from the Caribbean Examination Council (CXC) has been cut down.
Public relations manager Cleveland Sam, during the organisation’s launch of its customer service charter at its Prince Road, Pine Plantation Road, St Michael headquarters yesterday, said rather than weeks it will now take days in some cases.
“In the charter we have outlined all of the services we offer to our external stakeholders, and the standards we will meet in the delivery of those services. One of the most critical services we offer is the issuing of certificates, the issuing of transcripts and the issuing of results.
“The charter would speak to what timeline you can expect to get a transcript processed from us. In the past this process took weeks, [but] in the charter it is five business days. We have worked with the examination’s administration department to come up with a system where students who request transcripts, can get those transcripts turnaround to institutions in a five-day period. And that is the promise we’re making in the charter,” he explained.
Similarly examination results would be available to students four days after they have been sent to the respective ministries of education, certificates would be available three months after results have been posted and all syllabuses to be taught in September would be available from the end of January of the respective year.
“We also have the regular everyday things like answering the telephones, and we are promising that when you call CXC you should get your call answered within three rings. Media requests will be acknowledged within one hour . . . . while for the rest of the public all correspondence will be acknowledged within one business day, with an answer within two to three business days,” he said.
The charter could be found under the media centre on CXC’s website. (RA)
