Heavy traffic resulting in delays with computer system
Members of the public are asked to note that a surge in usage on the Customs and Excise Department’s ASYCUDA++ System has resulted in some further difficulties being experienced.
As a result, importers and exporters are experiencing delays in processing their documents.
Acting Comptroller of Customs, Annette Weekes, explained that people trying to access the system were either being “knocked off”, or cashiers were experiencing a “hanging effect”, where they had to wait for a period of time before completing transactions.
She appealed for all users to remain off the system as the Information Technology staff of the Barbados Revenue Authority work to rectify the problem.
In the interim, she informed people experiencing delays or challenges, that the department was working to put temporary measures in place.
The ASYCUDA++ System allows Government to streamline and simplify supply-chain processes from the point of importation, to customs clearance, to final importers to consumers.
It also allows importers, exporters or their agents to submit their single administrative document along with supporting documentation for the processing of their goods from their homes or businesses, as long as they have an internet connection. (BGIS)