LIAT to improve customer relations
LIAT?has been in crisis mode for the last 20 years and has a massive communications problem, chief executive officer Ian Brunton said yesterday.
While speaking yesterday as a special guest on Starcom Network’s Brass Tacks call-in radio programme, Brunton said training for staff to tackle that burning issue will commence next month
He said the staff needed to step up to improve its customer relations record in the face of a litany of complaints from passengers.
“LIAT does its best to try and form the bridge for this region under very, very trying circumstances and unfortunately we have no recourse in many of our destinations to find an alternative if we break down or can’t find the service. That’s why the responsibility on us is high,”?added Brunton, who spent just over an hour on the show.
The former chief executive of Trinidad and Tobago-owned Caribbean Airlines said that what was required was formal training, and pledged that the customer-oriented seminars for LIAT?staff will start in August with executives among the first batch of attendees. (MK)